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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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N

September 30, 2024

5  out of  5
rating by N
"Great place! It was my first time buying insurance, Kyle was able to walk me through everything! Kyle is great, highly recommend. They have the lowest prices in town."
We responded:
"So great to hear we were able to help you with your first time buying experience. Kyle does a great job explaining coverages which fit your needs. Thanks for the 5 star review and looking forward to working with you for years to come with both your insurance and financial serivice nees."
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Angie

July 1, 2024

5  out of  5
rating by Angie
"Jane Chitwood and my local State Farm agency I have been very helpful to me with my insurance needs. I would recommend this insurance agency for anyone."
We responded:
"Thank you Angie for the 5 star review! We are so happy you are one of our clients. We enjoying helping others with their insurance and financial service needs. Look forward to working with you for years to come!"
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Kurt Strassner

June 11, 2024

5  out of  5
rating by Kurt Strassner
"Jane was super helpful - answering all my many questions knowledgeably and patiently!"
We responded:
"Kurt it was a pleasure to meet with you and Tobey as we reviewed the needs for you and your family and put the proper coverage in place for you. I look forward to working with you all for years to come! Thanks!"
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Ronald Smith

April 20, 2024

4  out of  5
rating by Ronald Smith
"Getting ready to switch over car insurance moving over from the west side, spoke with Jane Chitwood, starting the month of May with new insurance."
We responded:
"Thank you Ronald for choosing to work with my agency. We will work to assist you with all of your insurance needs. Looking forward to working with you. Hope we can earn a 5-star review in the future!"
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Brandon Catchen

April 5, 2024

5  out of  5
rating by Brandon Catchen
"Jane CARES about her insured! I've seen her go above and beyond."
We responded:
"Thank you, Brandon for the great review! I appreciate you and your business as well!"
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Lexi Jordan

March 8, 2024

5  out of  5
rating by Lexi Jordan
"I moved to Cincinnati two years ago and switched my policies over to Jane when I moved. I’ve had only positive experiences with her office! The staff are so helpful and easy to talk to on the phone. I’ve even recommended to my friends who were shopping around for insurance to go to Jane. I would highly recommend!"
We responded:
"Thank you Lexi for those kind words! So good to know we are taking good care of you for your Insurance and Financial Service needs. We will do our best to give the same care for your friends as well! "
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Teresa Earls

January 18, 2023

5  out of  5
rating by Teresa Earls
"Great lady"
We responded:
"Thank you Teresa for the great review! Always a pleasure working with you! Looking forward to continue to assist with your Life Insurance needs!"
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junebug black

September 9, 2022

5  out of  5
rating by junebug black
"I needed business drivers insurance but the company I was with didn't offer it. I went to Jane Chitwood - State Farm and was give a better price on business insurance than I had with just personal driving insurance. They worked hard to insure I was getting every discount possible. I'm so thankful to have chosen Jane Chitwood - State Farm Insurance."
We responded:
"I am happy you chose to come back to my Agency for your Business Auto Insurance Needs! Myself and my team are glad to have you back with us. We will work to help you find every discount possible for both your Business and Personal Insurance needs! Thanks!"
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Heather Gaynor

July 27, 2022

5  out of  5
rating by Heather Gaynor
"I've been with State Farm in other cities for years and switched to Jane's office when moving to Cincinnati. Her office staff is very helpful on the rare times she isn't available, too. I recently got a new mortgage and the office received a letter about a change to the account. This raised a flag for Jane so she called me and we talked through it. She reached out to other parties to get to the bottom of it, beyond what she had to do and could have asked me to do. She then called me in on a 3-way call to finalize only the necessary information from me, being so respectful of my time. Her thorough, thoughtful nature and attention to detail could have saved me hours of headaches and thousands of dollars in fraud. I will recommend Jane Chitwood's office to anyone who will listen!"
We responded:
"Heather thank you for the review! I'm so glad we are taking good care of you. I am glad too we protected you in the scenario you mentioned above. Our goal is to protect you in your insurance and financial needs. I look forward to working with you for many years to come."
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Chris Gibbs

July 15, 2022

5  out of  5
rating by Chris Gibbs
"Jane Chitwood and her staff are always very attentive to your needs and will go above and beyond to meet them."
We responded:
"Thank you Chris! I am glad to know we are taking good care of you and family. We look forward to working with you on your Insurance and Financial Service needs for many years to come! We appreciate you."
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John Weinandy

June 15, 2022

5  out of  5
rating by John Weinandy
"Great to work with. Easy and stress free."
We responded:
"John glad to hear we made things easy and stress free. We try to help as much as we are able! We look forward to working with you and your family! Thanks for the great review! Jane"
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Andrew Fredette

June 6, 2022

5  out of  5
rating by Andrew Fredette
"Jane Chitwood and her staff have always be very prompt and professional. We have been a customer for 20+ years and have always had a great experience with Jane and State Farm. I wouldn't go anywhere else for our insurance needs."
We responded:
"Thank you Andy for the great review. We look to provide great service for your insurance and financial service needs. We look forward to working with you and your family for many years to come! We appreciate you!"
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shannon brannigan

May 29, 2022

5  out of  5
rating by shannon brannigan
"I love these lovely ladies that took great care of me for years, I just moved away from Cincinnati and they helped me get settled with my insurance in my new state. Easy transition. Every 6 months I called to pay my bill jone answered the phone. She is a joy to talk with I can just tell over the phone that she's a great person in general. She always made me feel comfortable and explained everything. I will miss dealing with her and Jane . Insurance like lawyers can be total scams but rest assured that this is an honest business with great people. Thank you for the years ladies. I will miss you"
We responded:
"Thank you Shannon for those comments. I am so glad we gave you great service here at my agency. We will miss be able to take care of and talk with you. If you make it back to Ohio please do not hesitate to call me! So glad too we were able to help your transition to your new state easy."
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M V

May 8, 2022

5  out of  5
rating by M V
"I've worked with Jane over a decade now and she's helped me through changing needs through various life changes. I'm so grateful for her steady reliability!"
We responded:
"Thank you Michelle it is our pleasure to assist you with your insurance and financial service needs! Looking forward to the years ahead as we navigate life and helping you along the way!"
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Lindsey Adams (‫הודיה‬‎)

May 4, 2022

5  out of  5
rating by Lindsey Adams (‫הודיה‬‎)
"I've been with State Farm [for car insurance] during two different time periods in my life, and I've been with other insurance carriers, and I can confidently say that no other insurance company even closely compares to State Farm. Today I was adding another vehicle to my current policy and that is what prompted me leaving this review; I had the pleasure of speaking with Ryan, and he was extremely helpful! Their customer service is always above and beyond. Thank you, Ryan!! I wouldn't have a good reason to recommend any other insurance company, but I highly recommend State Farm."
We responded:
"Thank you Lindsey we are glad to hear we are taking good care of you. Ryan does a great job of taking care our clients. We look forward to assisting you with all your insurance and financial service needs!"
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Shannon Lee

February 25, 2022

5  out of  5
rating by Shannon Lee
"This is the best insurance company around and there prices can't be beat. The staff is wonderful, kind, patient and courteous. They will find you the best value for auto, home, renters insurance."
We responded:
"We enjoy helping our clients find the best value and coverage for their situations. We love the opportunity to get to know each person help them to prepare for the needs in their life, even beyond auto and home we work to help cover their life needs as well. Look forward to working with you for years to come!"
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Gloria Robinson

August 26, 2021

5  out of  5
rating by Gloria Robinson
"I have been with State Farm for almost 15 years and was with Jane Chitwood’s office for 11 of them (when I first moved to Cincinnati.) I wish that I didn’t have to change offices when I moved out of state. This office is truly the best insurance office that I have ever have the pleasure of doing business with. Ryan Carter is an asset. No question is ever too big or too small for him. Everyone at this office will go out of their way to help whenever they can. I recommend Jane Chitwood’s office to anyone who is lucky enough to live in their service area. This office is definitely a team full of trusted advisors!"
We responded:
"Thank you so much Gloria - We appreciate you recognizing us. Ryan does a great job of listening to your question and help from there. If you ever find yourself back in Ohio. We would love to have you back!"
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Ren Messer

May 4, 2021

5  out of  5
rating by Ren Messer
"Every time I need anything, this agency surpasses my expectations. Always professional, always responsive with a warmth that makes me feel well cared for. I’ve been purchasing insurance for 30 years and this is the best agency I’ve ever had. I’ll never leave. Great job!"
We responded:
"I am so glad to hear we are taking good care of you, this is our goal. We look forward to working with you for years to come!"
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Shelly H

April 22, 2021

5  out of  5
rating by Shelly H
"I told my representative Sean Allen what i needed in my policies for my auto and home and he over delivered. Better coverage for both with better prices than what i had with Allstate. Not only did he deliver better coverage his customer service was AWESOME! Sean stayed late to help me put the finishing touches on my policies to join their family. Thank you Sean, i really appreciate all that you've done for me. Mischell"
We responded:
"Thank you for your review. So good to hear of your great experience. Sean does a great job of customizing your coverage for you! We look forward to helping you with your insurance and financial needs!"
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ben groh

March 19, 2021

5  out of  5
rating by ben groh
"Jane has personally helped me manage my seemingly ever changing and unique insurance policy. She's always been available by phone, or email to make changes and provide documentation as needed and in a timely manner."
We responded:
"Thank you Ben! I am happy to help and so glad to know we are taking good care of you!"
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James Dolezal

November 13, 2020

5  out of  5
rating by James Dolezal
"On June 8, 2020 my huge Oak tree in my back yard fell on my neighbors house and our shared chain link fence. I did not own a camera so when I called Jane Chitwood's office with State Farm Insurance I mentioned that fact. She said she would be right over and take some pictures. Every step of the way Jane and State Farm were a huge help to me. They are an excellent Insurance company."
We responded:
"So glad James we could be there for you when you needed us! We were happy to help you recover from this unexpected event in your life. We appreciate you!"
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Eliot Gomez

October 1, 2020

5  out of  5
rating by Eliot Gomez
"I've been a customer for years and will be for many years to come. Jane's branch is always so hospitable and helpful. I've never had an insurance company I actually enjoy working with. I've moved away from the Norwood area but still contact Jane and her team for insurance needs. Good company and great agency."
We responded:
"Thank you Eliot for your kind words. We strive to be the best choice for your insurance and financial service needs. We look forward to working with you and your family for many years to come."
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S Holloway

November 17, 2019

5  out of  5
rating by S Holloway
"everyone i've talked to at this location have been helpful, knowledgeable, & willing to listen & work with me. they're good people."
We responded:
"Thanks so much we enjoy working with you and others as well!"
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Don Paul

November 10, 2019

3  out of  5
rating by Don Paul
"Big hills to go up , to far from everything"
We responded:
"We are always happy to see you when you stop by."
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Cynthia Long

June 18, 2015

5  out of  5
rating by Cynthia Long
"Extremely pleased with Jane's response time and follow up. She made me feel like I was her only client, making sure all my needs were taken care of. I would highly recommend Jane for anyone's agent."
We responded:
"Thanks for the great review!"