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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Andrew Reinhart

Andrew Reinhart

August 25, 2026

5  out of  5
rating by Andrew Reinhart
"We have been with Janes office for many years. Unfortunately we have relocated into another state where we must change agents. While Jane has been outstanding we must give kudos to Ryan Carter who has been our go-to guy for all of our questions and needs. Ryan is the reason we never considered changing agent / companies. We wish Ryan and Jane the best. Look no further, you wont find better people in the business!"
We responded:
"Andy thank you so much for taking the time to leave such a thoughtful review. We truly appreciate the trust you’ve placed in our office over the years.

We’re sorry to hear you’re relocating out of state, but we’re grateful you chose to share your experience. Ryan Carter is exactly the kind of dedicated, responsive team member we’re proud to have—your kind words mean a lot, and I’ll be sure to pass them along.

Wishing you all the best in your new location, and please don’t hesitate to reach out if you ever need anything—though we know you won’t be far from great service wherever you go!"
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Marcey Grigsby

July 30, 2026

5  out of  5
rating by Marcey Grigsby
"The Jane Chitwood State Farm Office team has been terrific - very responsive and friendly whenever I call the office with questions or changes to my policies. I referred my dad to them and they were so helpful to him, too. Ask for Holly Hammons! Many thanks to her and the whole team."
We responded:
"Marcey, thank you so much for your amazing 5-star review! I am truly grateful for your kind words about the Jane Chitwood State Farm Agency team. It means a lot to hear you’ve had such a positive experience whenever you call with questions or to make changes to your policies.

I also really appreciate you referring your dad to us—he means a lot to us too, and we’re glad he felt well taken care of.

And yes, I will definitely make sure Holly Hammons knows you gave her such a great shoutout. Thank you again for your trust and for being part of our State Farm family!"
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Yolanda Williams

July 21, 2026

5  out of  5
rating by Yolanda Williams
"I have been with State Farm for more than 20 years first with Allen and now with Jane and I could ask for a better agent and her staff. Holly was so professional and very informative with questions I had regarding my interest in other products they offer to meet my needs. Thank so much!"
We responded:
"Yolanda: Thank you so much for the wonderful review. And truly—thank you for being with State Farm for more than 20 years! It means a lot to me you’ve stayed with us through both Allen's and now my office.

I’m especially glad to hear Holly was able to be so professional and informative when you had questions about other products we offer to help meet your needs. I’ll be sure to share your kind words with her and the team.

Thanks again for your trust and for being part of our State Farm family!"
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LaBraune thacoldest

July 17, 2026

5  out of  5
rating by LaBraune thacoldest
"Great person"
We responded:
"
Hi LaBraune, thank you for the kind words and 5-star review! I’m honored to help you with your life insurance—“great person” made my day. Wishing you all the best! - Jane"
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Kate Nicole Hoffman

June 22, 2026

5  out of  5
rating by Kate Nicole Hoffman
"I have appreciated the many years I have spent with State Farm. I have always found their agents and representatives to be friendly, helpful, and efficient."
We responded:
"Thanks so much for sharing your experience. We’re honored you’ve been with State Farm for many years, and we’re especially pleased you’ve found our team friendly, helpful, and efficient. We appreciate you!"
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Carson Skidmore

June 13, 2026

5  out of  5
rating by Carson Skidmore
"Very good customer service experience. My wife and I have gotten our auto insurance through this office for several years, and just got our homeowners insurance set up as well. Holly Hammons has been our rep for most of this time, and has been tremendously helpful and attentive!"
We responded:
"Carson, Thank you so much for your kind review! We’re thrilled to hear you and your wife have had a great experience with our team for your auto and homeowners insurance. It’s wonderful to know Holly Hammons has been tremendously helpful and attentive—you can always count on us for support when you need it. We truly appreciate your loyalty and trust!"
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Lily Kao

June 2, 2026

5  out of  5
rating by Lily Kao
"Thank you so much for your service through all the years. We appreciate your support and kindness also your professional expertise."
We responded:
"Thank you so much for your kind review, Lily! We truly appreciate your support over the years, and we’re glad you felt both our expertise and genuine care.

If you’re looking for a team that’s professional, responsive, and dedicated to helping you the right way, we’d be honored to assist you as well."
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D L

May 15, 2026

5  out of  5
rating by D L
"If you're looking for auto, home, and/or umbrella insurance, I highly recommend Jane Chitwood's office and State Farm. Jane and her office staff are SUPER knowledgeable, and even if you don't ultimately go with them, they will bring up critical information to help you be a more informed shopper in getting the right type and amount on insurance that you need. Highly recommend."
We responded:
"Hi DL:
Thank you for taking the time to share your experience! I am so glad to hear you found myself and my team to be knowledgeable and genuinely helpful. Whether someone moves forward with my office or not, I believe it’s important to make sure you understand your options and feel confident about the coverage you choose.

I truly appreciate your recommendation and your trust! Looking forward to helping you in the near future! "
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Dane Miller

April 16, 2026

5  out of  5
rating by Dane Miller
"We have been with Jane's office for the last 11 years since moving to Norwood. They are absolutely amazing, personable, caring and professional. Each time we have needed their help to examine policy issues or file claims or ask questions, we have received the best service I have ever had in over 60 years as a State Farm customer. Couldn't be more pleased!"
We responded:
"Thank you for the amazing review, Dane! It is truly the goal of our team to exceed expectations when it comes to all insurance and financial service needs. We look forward to working with you for many years to come! "
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Lisa G.

March 26, 2026

5  out of  5
rating by Lisa G.
"I want to express my appreciation for the excellent service I have received. My rates were lowered, and I am grateful for the proactive approach State Farm takes. They review my policy to ensure I am receiving the most competitive pricing available. Their dedication to customers is excellent."
We responded:
"Lisa, thank you so much for your kind words! We’re thrilled to hear you’re happy with the service and that we could help lower your rates. At Jane Chitwood State Farm, we truly believe in being proactive and ensuring our customers get the best value possible. Your appreciation means a lot to us, and we look forward to continuing to support you with excellent service in the future!"
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Wendy Bales

December 17, 2025

5  out of  5
rating by Wendy Bales
"After our accident Jane and the team were beyond helpful with answering our MANY questions and placing our mind at ease. What stands out the most is how everyone we spoke to at State Farm first asked us if we are okay. This to me means they care from the human aspect first and foremost! Every step was seamless and communication as a whole was top notch."
We responded:
"Wendy, Thank you so much for sharing your experience. We’re really touched to hear that we were here for you after your accident and helped ease your worries. It means a lot to us you felt cared for as a person first—that’s truly at the heart of everything we do here at my State Farm office. We’re grateful for the chance to support you through every step and are always just a call away if you need anything. Please don’t hesitate to reach out if you need anything else—we’re here for you!"
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michael stanciu

November 17, 2025

5  out of  5
rating by michael stanciu
"Always wonderful and very helpful. Very professional and understanding."
We responded:
"Thank you, Michael so much for your kind words! We're thrilled to hear that you find our team wonderful, helpful, professional, and understanding. We're here to support you not just with auto insurance but also with life, home, and renters' insurance to help protect everything that matters most to you. Please don't hesitate to reach out if you'd like to learn more about our full range of coverage options!"
Profile photo of Tim Parks

Tim Parks

November 17, 2025

5  out of  5
rating by Tim Parks
"Keeping it short and sweet. Do not hesitate to connect with Jane and her A+ staff. You will not be disappointed."
We responded:
"Thank you, Tim, we’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know! Thank you too for your referral! "
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Jennifer Wilburn

October 15, 2025

5  out of  5
rating by Jennifer Wilburn
"Friendly helpful stafff great plants too🌈"
We responded:
"Jennifer: Thank you for taking the time to share your thoughts! We’re glad to know you’re pleased with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
Profile photo of Aryeh Pridonoff

Aryeh Pridonoff

September 9, 2025

5  out of  5
rating by Aryeh Pridonoff
"My family has been with this State Farm office since the early 80s with Allen Hill. Jane has continued the tradition of excellence and good service. I can say only good things about her staff. Ryan and Holly are always proactive to contact me, and they always call me back promptly if they were busy when I called. I recommend this office with the highest accolades."
We responded:
"Eric, Thank you for your 5-star review! My team and I are happy to help you. I agree Holly and Ryan do a great job! We look forward to working with you and your family on your insurance and financial service needs for many years to come! "
Profile photo of Marcus Berry

Marcus Berry

June 11, 2025

5  out of  5
rating by Marcus Berry
"I had the pleasure of speaking with Holly in a Virtual call. She is absolutely Fantastic! All worries, disappeared. I was provided a clear understanding of all my policies! EXCELLENT SERVICE!!! Anyone of the fence about State Farm! Get off! Run and purchase every policy! Every employee in Jane's office is Awesome! Happy Customer! 😀"
We responded:
"Marcus - thank you for the 5-star review and highlighting Holly's great service as well as the rest of my team! We are so happy to help you with all of your insurance and financial services needs. It is our goal to make sure you are confident of your choices! Looking forward to working with you for many years to come. "
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Cetorre Holliman

March 27, 2025

5  out of  5
rating by Cetorre Holliman
"Great experience with Kyle. He was patient and worked fast, im very pleased!!"
We responded:
"Cetorre, we’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. So glad Kyle took good care of you. If there is anything else we can do to help, please let us know! "
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N

September 30, 2024

5  out of  5
rating by N
"Great place! It was my first time buying insurance, Kyle was able to walk me through everything! Kyle is great, highly recommend. They have the lowest prices in town."
We responded:
"So great to hear we were able to help you with your first time buying experience. Kyle does a great job explaining coverages which fit your needs. Thanks for the 5 star review and looking forward to working with you for years to come with both your insurance and financial serivice nees."
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Angie

July 1, 2024

5  out of  5
rating by Angie
"Jane Chitwood and my local State Farm agency I have been very helpful to me with my insurance needs. I would recommend this insurance agency for anyone."
We responded:
"Thank you Angie for the 5 star review! We are so happy you are one of our clients. We enjoying helping others with their insurance and financial service needs. Look forward to working with you for years to come!"
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Kurt Strassner

June 11, 2024

5  out of  5
rating by Kurt Strassner
"Jane was super helpful - answering all my many questions knowledgeably and patiently!"
We responded:
"Kurt it was a pleasure to meet with you and Tobey as we reviewed the needs for you and your family and put the proper coverage in place for you. I look forward to working with you all for years to come! Thanks!"
Profile photo of Ronald Smith

Ronald Smith

April 20, 2024

4  out of  5
rating by Ronald Smith
"Getting ready to switch over car insurance moving over from the west side, spoke with Jane Chitwood, starting the month of May with new insurance."
We responded:
"Thank you Ronald for choosing to work with my agency. We will work to assist you with all of your insurance needs. Looking forward to working with you. Hope we can earn a 5-star review in the future!"
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Brandon Catchen

April 5, 2024

5  out of  5
rating by Brandon Catchen
"Jane CARES about her insured! I've seen her go above and beyond."
We responded:
"Thank you, Brandon for the great review! I appreciate you and your business as well!"
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Lexi Jordan

March 8, 2024

5  out of  5
rating by Lexi Jordan
"I moved to Cincinnati two years ago and switched my policies over to Jane when I moved. I’ve had only positive experiences with her office! The staff are so helpful and easy to talk to on the phone. I’ve even recommended to my friends who were shopping around for insurance to go to Jane. I would highly recommend!"
We responded:
"Thank you Lexi for those kind words! So good to know we are taking good care of you for your Insurance and Financial Service needs. We will do our best to give the same care for your friends as well! "
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Teresa Earls

January 18, 2023

5  out of  5
rating by Teresa Earls
"Great lady"
We responded:
"Thank you Teresa for the great review! Always a pleasure working with you! Looking forward to continue to assist with your Life Insurance needs!"
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junebug black

September 9, 2022

5  out of  5
rating by junebug black
"I needed business drivers insurance but the company I was with didn't offer it. I went to Jane Chitwood - State Farm and was give a better price on business insurance than I had with just personal driving insurance. They worked hard to insure I was getting every discount possible. I'm so thankful to have chosen Jane Chitwood - State Farm Insurance."
We responded:
"I am happy you chose to come back to my Agency for your Business Auto Insurance Needs! Myself and my team are glad to have you back with us. We will work to help you find every discount possible for both your Business and Personal Insurance needs! Thanks!"